Workforce Management

The considerable impact of recent workforce changes, has driven the requirements of process excellence (the ability to operate under a coordinated master plan) to change rapidly. The shift toward primarily working remotely has prompted nearly everyone to change internal processes to accommodate remote working cultures, as well as optimize operations for the post-pandemic world.

You’ve changed where you work.
You’ve changed how you deliver value to you customers.

Have you changed how you manage your most valuable asset?

The recent pandemic has been a disruptive force and the way you manage and lead people is probably different than it was pre-pandemic.

This has created unparalleled challenges for organizations who have endured massive business disruption and now need to find new ways to interact with the customers and employees. How managers interact with professionals has changed in recent months, do to the need to reduce human contact. Going forward, there’s no way to moving to increasing digital and non-contact working patterns.

In meeting these challenges new operating and business models have to align to this new reality and the disruption that it is causing to the Business.

Business managers are now facing three distinct challenges that result from a desperate workforce: team management, process compliance and process engineering.

Team Management

The recent pandemic has been an accelerator of a trend that started some time ago, when employees were already working an average of two days a week from home.

Managing a remote workforce presents challenges around the lack of meeting people face-to-face and how impactful it can be. Workforce management is the number one area where such visibility is a key challenge.

How you manage your team must be integral to how you manage your operations to fulfill business needs. Team Management doesn’t sit beside your business, it is your business and it affects your most important asset, your people.

Think’s approach to addressing this challenge is simple, we document, test and adapt all components of business management in one tool, BusinessOptix. Because all models and flows are contained with a unified environment, there is no need to map personnel, process, workforce management activities in multiple tools. Our models are always integrated.

Process Compliance

Process compliance has become challenging in a remote working environment and it’s another priority that cannot be ignored.

Process compliance matters even more now in a remote working environment for security reasons, as employees expose companies to increasing levels of cybersecurity exposure.

Remote working has made it very difficult for professionals to really understand what is happening on the process side.

Workforce monitoring, which helps in ensuring process compliance, is traditionally assumes some level of physical boundary and cannot be carried out in the same way in a remote working environment. This creates a lack of visibility on internal processes.

This also creates a challenge for professionals to understand what processes to improve or loosen to ensure business continuity during these changing times.

Again, Think’s approach to helping our clients understand and track critical process compliance is to map all of this out in one tool, BusinessOptix. Because all models and flows are contained with a unified environment, there is no need to map personnel, process, workforce management, or even internal and regulatory compliance activities in multiple tools. Our models are always integrated.